Training focused on strengthening communication skills among employees in tourism SMEs, with an emphasis on intercultural communication, guest interaction, and the effective use of digital communication tools in tourism operations. It covers practical approaches to communication in diverse cultural contexts, online and written communication, and service situations requiring clear, respectful, and professional interaction.
Type of Service: Training
Expected Outcome: Training materials; attendance list; communication skills checklist; written recommendations for improving internal and customer-facing communication
Target Groups: Employees in customer-facing roles, administrative staff, booking teams, sales staff, and operations staff in tourism SMEs
Digital & Green Transition contribution: Supports the digital transition by building staff capacity to use digital communication tools effectively in daily operations and customer interaction. It contributes to the green transition indirectly by encouraging more efficient digital communication practices and reducing reliance on printed and resource-intensive communication materials.
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